Introduction

AI DIGITAL EMPIRE LTD ("we", "us" or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our website, services or otherwise interact with us. This policy is drafted in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information we collect

• Contact information: name, email, postal address, telephone number.
• Account information: usernames, passwords, preferences and settings.
• Payment information: billing address and transaction details (we do not store full card numbers).
• Technical and usage data: IP address, browser type, device identifiers, cookies and analytics data.
• Communications: correspondence, support requests and related metadata.

2. How we use your information

We use personal data for the following purposes:

• To provide, operate and maintain our services.
• To process payments and manage billing.
• To communicate with you about your account, updates and support.
• To personalise and improve the website and user experience.
• To detect, prevent and investigate security incidents, fraud or other misuse.
• To comply with legal obligations and enforce our terms.

3. Legal basis for processing

Where applicable under UK GDPR, we process personal data on the following bases:

• Contractual necessity: to perform our contract with you.
• Legal obligation: to meet statutory or regulatory requirements.
• Legitimate interests: for business operations, security, and service improvement (balanced against your rights).
• Consent: where you have given consent (for example, marketing communications).

4. Sharing and disclosure

We do not sell your personal information. We may share data with:

• Service providers and processors (e.g., payment processors, hosting providers, analytics services) under contract and confidentiality obligations.
• Competent authorities or law enforcement when required by law or to protect our rights.
• Third parties in the context of corporate transactions (e.g., merger or sale), subject to appropriate safeguards.

5. International transfers

Personal data may be processed or stored outside the UK. Where we transfer data internationally, we will ensure appropriate safeguards are in place (for example, Standard Contractual Clauses or other lawful transfer mechanisms).

6. Cookies and tracking

Our website uses cookies and similar technologies to provide functionality, analyse traffic and personalise content. You can manage cookie preferences via your browser settings; however disabling certain cookies may affect site functionality.

7. Data retention

We retain personal data only for as long as necessary to fulfil the purposes set out in this policy, or to comply with legal, tax or accounting requirements. Retention periods vary depending on the nature of the data and the purpose of processing.

8. Your rights

Under UK GDPR you have certain rights in relation to your personal data, including:

• The right to access the personal data we hold about you.
• The right to request correction of inaccurate data.
• The right to request erasure (in certain circumstances).
• The right to restrict or object to processing.
• The right to data portability (where applicable).
• The right to withdraw consent at any time (where processing is based on consent).

To exercise these rights, contact us using the details below. We may need to verify your identity before responding.

9. Security

We implement appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.

10. Complaints

If you are unhappy with our handling of your personal data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO): https://ico.org.uk.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will publish the updated policy on our website with a new effective date.

12. SMS Opt-In & Opt-Out Policy (Ai Digital Empire Ltd)

At Ai Digital Empire, we respect your privacy and only send promotional messages to customers who have explicitly opted in to receive updates, offers, and promotions via text messages. By opting in, customers agree to receive automated and manual SMS communications from us.

How We Collect Opt-Ins

• Website Sign-Up: Customers can opt in by submitting their phone number at Ai Digital Empire through our sign-up form.
• SMS Opt-In: Customers may text a keyword (e.g., “JOIN”) to our toll-free number to subscribe.

Opt-Out Process

Customers can unsubscribe at any time by replying STOP to any message. We will promptly cease sending promotional SMS messages to the unsubscribed number. Other message keywords (such as HELP) will provide additional customer support information where applicable.

Example Opt-In Message

"Thank you for signing up for Ai Digital Empire updates! You'll receive exclusive promotions and tips. Reply STOP to unsubscribe at any time."

13. Contact us